Parent category for Technical Support Page
You can use the protocol "unstacking.js". To add this protocol, just copy it on your USB key and plug it on the Geode. Wait for its recognition (a pop-up window should appear), then click on the validation icon. Click on the "Program" button, then select in the folder "usb" the program to be imported. Click [...]
Check that there is no exported file with the same name in your export directory. If the problem persists, please contact support@stilla.fr
Make sure you are using the PCR or RT PCR recommended mix, and check that the chips are not past their expiry date.
This is caused by static electricity. Please ensure that chips are not exposed to static electricity : avoid contact with hair, hands, clothes… If the problem persists, please contact support@stilla.fr, we will assess with you how to avoid this issue within your environment.
On the Stilla USB key\Naica Software Installers, you can find both executables. ----- OR ----- You may download up-to-date software versions from https://www.stillatechnologies.com/technical-resources/
To get the software version, go on the "File" menu and click on "About" button to display the version of Crystal Reader.
To get the software version of Crystal Miner, go on the "File" menu and click on "About". The software version is written in the displayed pop-up window.
Reboot the scanner (switch off & on again the back power button, then switch on the front power button). If the issue persists, reboot the PC.
Verify that the scanner is on and correctly connected to the PC, then restart the Crystal Reader software. If the issue persists, reboot the PC.
If your experiment is running, stop it. Make sure the joint around the thermal block of the Geode is in good working order to prevent any pressure leak. If the problem persists, please extract the live logs following the procedure described in this FAQ, and send them to support@stilla.fr