The Prism3 scanner is not recognized at all by the PC

Go to “control panel” then “device manager” and “Universal Serial Bus controllers”, then check if there is a warming symbol on the PCI card driver named “Renesas USB 3.0 eXtensible” : in this case, right-click on this driver and try to deactivate and reactivate it (or to update it).

———- OR ———-

On the Stilla USB key, find the .zip files, and copy them to : C:/ProgramData/Sensovation/ArrayReader/Calibration. Turn on the Prism3, launch Crystal Reader and scan a chamber to ensure that :

• The Prism3 USB connection is recognized
• The image analysis is correctly performed
• The focus calibration is not wrong (droplets should be in focus)