How do I know if the focus value is good?
Visualize the droplets crystal of your chip by using the mouse scroll to zoom in the image: it should not be blurred. The flag corresponding to the sharpness should be green. If it is green and orange or orange, here is how to proceed :
- please verify that the chip or/and the holder are clean. If not, use a tissue and re-scan.
- please verify that the chip is on a flat position on the chip holder before scanning
If you have questions, please contact our Support Team at firstname.lastname@example.org or email@example.com (North America)