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DNA concept art

How do I know if the focus value is good?

Visualize the droplets crystal of your chip by using the mouse scroll to zoom in the image: it should not be blurred. The flag corresponding to the sharpness should be green. If it is green and orange or orange, here is how to proceed :

  • please verify that the chip or/and the holder are clean. If not, use a tissue and re-scan.
  • please verify that the chip is on a flat position on the chip holder before scanning

If you have questions, please contact our Support Team at  or (North America)