Visualize the droplets crystal of your chip by using the mouse scroll to zoom in the image : it should not be blurred. The flag corresponding to the sharpness should be green. If it is green and orange or orange, here is how to proceed :

  • please verify that the chip or/and the holder are clean. If not, use a tissue and re-scan.
  • please verify that the chip is on a flat position

If you hesitate, please send us the picture so we can check on the image sharpness.